Membership Plan Terms

Updated: 2/24/2023

Below you will find our Membership Plan Terms. Our plans offer customers the peace of mind that their lawn sprinkler system is working efficiently all year, while saving money by bundling services. Plans are customizable and may include spring start-up, winterization, backflow testing, mid-season check-ups, discounts on parts/other services, and more.

You can read more about our plans here: Sprinkler System Maintenance Membership Plans

By signing up for one of our plans you acknowledge and agree to the following definitions, terms and conditions.

Damaged systems – Your system must be in functioning order before signing up for a maintenance package. Systems in need of major repairs may not be eligible until they are repaired.
Auto-Billing – You must prepay and/or keep a credit card on file for auto-billing. If you pre-pay, your card will be billed annually on your anniversary date for the full package amount. If you pay-as-you-go (card on file), your card will only be charged for each service it is completed.
Electronic Communication – You must keep an email and cellular phone number on file for service confirmations, reminders, billing and general plan communications.
Two Year Price Lock – Your price is locked for the first 2 seasons, as long as your account remains in good standing. After year two, your price will automatically increase annually to the current year’s rates (increases are typically 4-6% annually).
Priority Scheduling / Full Management – Our team will contact you when it’s time to schedule your regular services so you do not have to remember. In the event that you require a service call between your regular visits, we will fit you into the schedule with a higher priority level than regular customers. This may be before or after regular hours, or on weekends.
No-Freeze-Damage Guarantee – We offer a no-freeze damage guarantee that is conditional on us winterizing your system in the fall, before the first freeze, and performing your sprinkler start-up the following spring after the last freeze. If freeze-related damage is found in spring, that is not due to late winterizations, early start-ups, existing damage, lack of blowout port, inadequate drainage, or faulty components, we will repair damage at no cost to you. Please contact us with questions or visit our website for a full freeze damage warranty disclaimer.
Safe-Water Assurance – By having a back-flow test performed annually you will have the piece-of-mind that your sprinkler system is not cross-contaminating your drinking water. If your backflow does not pass it’s annual test, we will provide repair options and re-test at no charge, after repairs are made. Note: Backflow test is optional.
System Efficiency Assessment – Every new customer will receive a system efficiency assessment in the spring to help them identify ways to improve the efficiency of their irrigation system.
Backflow Test – The optional backflow test is for each 1″ or smaller irrigation device on the property (PVB or RP). If you have more than one device, please let us know.
Cancellation – In the event that you cancel your plan mid-season, you will be charged an early termination fee of $69, in addition to any discounts you may have received on previously performed work. There is no charge for cancellation between seasons (12 month cycle). Please provide notice of your intent to cancel at least 14 days before your next scheduled appointment by email.
No Show Fee – Please provide us with at least 24 hours notice in the event that you need to cancel or reschedule an appointment. In the event that you are not home for your scheduled appointment, your account will be subject to a $69 “no-show” fee. Someone must be home for your service, under most circumstances, unless other arrangements have been made with us prior to your service.